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Buffer expands into social media helpdesk as it acquires Respondly

December 17, 2015 - Uncategorized

buffer launch (1)
Social media scheduling service Buffer has big news today: it’s acquiring Respondly, a tool made for turning social media into your front-line support center. We covered Respondly when it launched in 2014, which is now used by a number of larger companies like Slack to deal with the influx of questions, problems and bugs they receive every day. At its core, Respondly turns Twitter into a way to deal with that on a team scale. You can have more than one person handling incoming Twitter questions at once, and track your company’s replies, as well as private notes, in each thread. An…

This story continues at The Next Web

Source: The Next Web