Apple Support arrives on Twitter to solve all your problems
March 3, 2016 - Uncategorized
Apple is no stranger to Twitter. CEO Tim Cook tweets every so often, and specific services like Apple Music have accounts devoted to answering queries. But the company didn’t have a general help line for customers to ask questions. That changes today.
Apple on Thursday launched @AppleSupport, an account that tries to solve your problems and offers tips on how to use various Apple devices and services. “We’re here to provide tips, tricks and helpful information when you need it most, and if you have a question, well—we’re here to help with that too,” its bio reads.
The account accepts direct messages, so you can send it specific details about your device or private information you don’t want all of Twitter to see. The staff running @AppleSupport seem to be taking all problems to DM anyway to avoid clogging the stream with back-and-forth.
Source: Mac World